Terms and Conditions

PRS Ltd has zero tolerance for discrimination, racism, bullying, or harassment.

We promote understanding, acceptance, and connection among all learners. Participants are expected to contribute to a respectful, inclusive, and safe learning environment at all times.

Our training sessions are scenario-based and involve practical teamwork.

Learners must demonstrate to tutors that they are physically able to perform CPR and/or practical first aid techniques in a simulated emergency setting.

If you have any injury, impairment, or learning difficulty that may affect your participation, please contact us prior to your training session.

For learners undertaking NZRC CORE, NZQA Unit Standards, or Assessed Advanced Responder training, you must be able to perform CPR on the floor for sufficient time to allow assessment of competency.

Once payment is received or your booking is approved, you will receive a confirmation email containing all relevant course details, including any pre-reading or online learning requirements.

Please check your spam/junk folder if you do not receive this email, as attachments may be filtered by some providers.

Training sessions require a minimum number of participants to run. We expect all registered learners to attend. Non-attendance may result in the full course fee being charged.

Sessions start promptly. Please arrive at least 15 minutes before the scheduled start time to allow for signing in.

Learners arriving more than 10 minutes late may be refused entry. No refunds will be issued in this case; however, you may transfer to the next available session.

Full attendance is required to meet certification requirements. Please do not schedule appointments during training hours.

If minimum numbers are not met, you will be offered a transfer to another session or a full refund.

PRS Ltd maintains a smoke- and vape-free training environment.

We reserve the right to refuse participation if a learner appears to be under the influence of alcohol or drugs during training hours.

For onsite training sessions, the client organisation is responsible for ensuring suitable parking is available for the PRS Ltd instructor at or near the training venue.

Where onsite parking is not available, any reasonable costs incurred by the instructor for offsite or paid parking will be charged to the client organisation.

The following administration fees may apply to cancellations (at management discretion):

• 10+ working days before training: No charge

• 2–10 working days before training: 25% of training fee

• 1 working day or less: 50% of training fee

• No notice / non-attendance: 100% of training fee

 

Substitute attendees or transfers are permitted at no cost up to 24 hours before the session.

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In exceptional circumstances, cancellation fees may be waived.
 

If PRS Ltd cancels a session due to unforeseen circumstances, learners will be offered a transfer or full refund. PRS Ltd is not responsible for any additional costs incurred.

Refund requests must be submitted to the director, including the reason for the request. Refunds will only be made to the original payer.

Certificates will only be issued once all applicable invoices have been paid.

Certificates are issued electronically. Please check your spam/junk folder if you do not receive your certificate.

At PRS, we value your privacy and are committed to protecting your personal information. This Privacy Statement outlines how we collect, use, store, and safeguard personal information in accordance with the Privacy Act 2020.

This statement may be updated periodically to reflect changes in legislation, industry standards, or business operations. Our full Privacy Policy is available upon request.

 

Information We Collect:

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We may collect personal information when you:

• Engage with our services or products

• Complete an online form

• Enrol in or participate in training

• Contact us for information or support

 

Examples of information collected may include:

• Name, email, phone number, and, where required address and date of birth.

• Information relating to enrolment, participation, assessment, and certification

• Website usage information, including IP address, browser type, and device information

• Billing informationrequired for payment processing. 

 

How We Use Information:

 

We use personal information to:

• Manage enrolments, registrations, assessments, and training delivery

• Provide course materials, certification, and learner support

• Communicate with learners and clients

• Improve our services through feedback and usage information

• Meet legal, regulatory, and quality assurance obligations

 

Website Monitoring:

 

We may use cookies and website analytics tools to collect information including:

• IP address and domain name

• Browser type and operating system

• Date, time, duration of visits, and pages viewed

 

This information helps us improve website functionality, security, and user experience. Where unusual activity or potential security risks are identified, additional information may be collected to protect the integrity of our systems.

 

Sharing Your Information:

PRS does not sell personal information. Personal information may be disclosed to trusted service providers, regulatory bodies, employers sponsoring training, or other parties where required by law or necessary to deliver our services.

 

Your Rights:

 

You may:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of information where permitted by law

• Withdraw consent for optional uses of personal information where applicable

 

If you have any questions about this Privacy Statement or how your information is handled, please contact us or request a copy of our full Privacy Policy.