Terms and Conditions

PRS Ltd has zero tolerance for discrimination, racism, bullying, or harassment.

We promote understanding, acceptance, and connection among all learners. Participants are expected to contribute to a respectful, inclusive, and safe learning environment at all times.

Our training sessions are scenario-based and involve practical teamwork.

Learners must demonstrate to tutors that they are physically able to perform CPR and/or practical first aid techniques in a simulated emergency setting.

If you have any injury, impairment, or learning difficulty that may affect your participation, please contact us prior to your training session.

For learners undertaking NZRC CORE, NZQA Unit Standards, or Assessed Advanced Responder training, you must be able to perform CPR on the floor for sufficient time to allow assessment of competency.

Once payment is received or your booking is approved, you will receive a confirmation email containing all relevant course details, including any pre-reading or online learning requirements.

Please check your spam/junk folder if you do not receive this email, as attachments may be filtered by some providers.

Training sessions require a minimum number of participants to run. We expect all registered learners to attend. Non-attendance may result in the full course fee being charged.

Sessions start promptly. Please arrive at least 15 minutes before the scheduled start time to allow for signing in.

Learners arriving more than 10 minutes late may be refused entry. No refunds will be issued in this case; however, you may transfer to the next available session.

Full attendance is required to meet certification requirements. Please do not schedule appointments during training hours.

If minimum numbers are not met, you will be offered a transfer to another session or a full refund.

PRS Ltd maintains a smoke- and vape-free training environment.

We reserve the right to refuse participation if a learner appears to be under the influence of alcohol or drugs during training hours.

For onsite training sessions, the client organisation is responsible for ensuring suitable parking is available for the PRS Ltd instructor at or near the training venue.

Where onsite parking is not available, any reasonable costs incurred by the instructor for offsite or paid parking will be charged to the client organisation.

The following administration fees may apply to cancellations (at management discretion):

• 10+ working days before training: No charge

• 2–10 working days before training: 25% of training fee

• 1 working day or less: 50% of training fee

• No notice / non-attendance: 100% of training fee

 

Substitute attendees or transfers are permitted at no cost up to 24 hours before the session.

​

In exceptional circumstances, cancellation fees may be waived.
 

If PRS Ltd cancels a session due to unforeseen circumstances, learners will be offered a transfer or full refund. PRS Ltd is not responsible for any additional costs incurred.

Refund requests must be submitted to the director, including the reason for the request. Refunds will only be made to the original payer.

Certificates will only be issued once all applicable invoices have been paid.

Certificates are issued electronically. Please check your spam/junk folder if you do not receive your certificate.

At PRS, we value your privacy and are committed to protecting your personal information. This Privacy Statement outlines how we collect, use, and safeguard your data. Please note that this statement may be updated periodically to reflect changes in legislation, industry standards, or our business operations.

​

Any updates to this Privacy Statement or our Privacy Policy will not alter your or PRS’s existing rights and responsibilities regarding privacy and data protection. For a copy of our Privacy Policy, or if you have any questions or concerns about how we handle your personal information, please reach out to us. We comply with the Privacy Act 2020 in managing your data.

 

What Information We Collect:

​

We collect personal information when you:

• Engage with our services or products

• Complete an online form

• Participate in a training session

 

Types of Personal Information We Collect:

• Contact Information: Name, email, phone number, and occasionally your address and date of birth. We also collect your username if you're participating in hybrid training.

• Usage Data: Information about your interaction with our website and course materials, including IP address, device, and browser details.

• Payment Information: If applicable, billing details are collected for payment processing. These are securely handled by third-party services.

 

We take your privacy seriously and implement physical, technical, and administrative safeguards to protect your personal information from unauthorised access, misuse, and loss. However, please understand that no data transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

 

How We Use Your Information:

 

We may use your personal information for the following purposes:

• To manage your registration and provide course materials

• To communicate with you, including updates or customer support

• To enhance our courses based on your feedback and usage data

• To meet legal and regulatory obligations

 

Website Monitoring:

 

When you visit our website, we may use automated tools such as cookies to collect the following data:

• Your IP address and domain name

• Your operating system, browser type, and any search engine or inbound link used to access the website

• Date, time, and duration of your visit, including pages viewed

 

This information helps us analyse website usage. If we notice any unusual activity or potential security issues, we may collect additional data to ensure the integrity of our website.

 

Sharing Your Information:

PRS does not share your personal information with third parties.

 

Your Rights:

 

You have the following rights regarding your personal information:

• Access & Correction: Request access to or updates to your personal information by contacting us.

• Deletion: Request the deletion of your personal data, with some exceptions.

• Opt-Out: Withdraw your consent for the use of your data at any time.

 

If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us.